Returns Policy

All Returns

To return or exchange an item, please follow these simple steps:
* Call our experts for assistance.
* Obtain an RMA (Return Material Authorization) number for returns and exchanges.
* Return items unused and in original packing. Avoid any marks on product or original packaging. Pack the item in the same way as it was received, with all included parts, manuals, etc.
Non-Defective Product Returns

Customers can return items for any reason. Returns are often due to compatibility problems; call our experts for assistance to ensure that the items being ordered will work with your existing equipment.

DOA/Defective Product Returns

On rare occasions, customers may receive a DOA (Dead on Arrival) product. We offer free technical support for all of our products, and many times issues are related to incorrect configurations or other technical issues, which we can help resolve. Please contact Customer Service for help. If we cannot resolve the issues we will provide an RMA (Return Material Authorization) number.

* No restock fee on DOA (Dead on Arrival) products.

Thank you for visiting our web site and reviewing our Privacy and Shipping Policy.

Complete Care Centers.com is committed to protecting your privacy. Our business depends on the trust our customers place in us. It is our policy to protect your Personal Information (as defined below) and to use it in accordance with this Privacy Policy.

Information We Collect From You We automatically collect information about your Internet connection, such as:

The name of the Internet domain you used to access the Internet;

The IP address of the web site from which you linked directly to our Site, and if from an internet search engine, the keywords that were used for that search; The type of browser you are using;

The date and time you access our Site; and The pages you visit.

This information ("Non-Personal Information") does not identify you personally. We use this Non-Personal Information to monitor the effectiveness of the Site, identify areas of interest and consider potential improvements to the Site. When placing an order, requesting a quote, or in certain other communications with us, we ask you to provide contact information (including name, shipping address, telephone number, and e-mail address) and financial information (such as credit card number, expiration date, and billing address) (collectively "Personal Information"). By providing such information, you consent to our collection and use of it, as described in this Privacy Policy. We do not collect any Personal Information about you when you visit the Site unless you give us that information.

Use of Your Personal Information We use Personal Information obtained from you to provide products and services, respond to your questions or inquiries, identify customer prospects, track purchasing histories and areas of customer interest, and consider potential improvements to our Site.

We may occasionally send you promotional offers or product updates. If you do not wish to receive these communications, you may opt out of future e-mails by clicking the unsubscribe link contained in the e-mail.

We may provide links to other sites of interest. We do not review or endorse the content of these sites or guarantee that they will abide by this Privacy Policy. Your use of such linked sites is subject to the terms and conditions and privacy policies of the providers of those sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each Site that collects Personal Information.

Please note that your use of the Site and services is subject to our Terms and Conditions of Use which you may access from our Home Page or other Site pages by clicking on Terms of Use.

Sharing Your Information We do not sell or trade Personal Information to marketing companies or information brokers. We will only disclose your Personal Information in the following circumstances without first obtaining your consent: We may provide Personal Information when requested to do so in certain types of legal or law enforcement proceedings.

We may buy or sell business assets or be acquired by or acquire other companies or Complete Care Centers LLC. divisions. In such transactions, Personal Information generally is one of the transferred business assets. In addition, in the event we merge or consolidate with another institution, your Personal Information may be transferred to the successor Complete Care Centers LLC.